Customer Satisfaction Survey 2008-9 (*required fields)
| Date (*) |
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| Company Name (*) |
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| Contact Name (*) |
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| 1. How do you rate the value for money of the products and services of Robnor Resins? (*) |
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| 2. How do you rate the quality of the products and services of Robnor Resins? (*) |
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| 3. How satisfied are you with the delivery performance of Robnor Resins? (*) |
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| 4. How satisfied are you with the lead time and availability of the products and services of Robnor Resins? (*) |
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| 5. Compared to alternative products and services, Robnor Resins products and services are:- (*) |
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| 6. Would you purchase additional or related products from Robnor Resins? (*) |
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| Responsiveness |
| 7. If you have had cause to complain or request additional information how satisfied were you with the response? (*) |
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| Support |
| If you have had cause to contact any of the following departments, tell me whether you agree or disagree with the following statement. |
| “The staff responded with accurate information and in a timely fashion” |
| 8a. Sales Admin (*) |
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| 8b. Technical Support (*) |
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| 8c. Quality Control (*) |
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| 8d. Production Control (*) |
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| 9. What is your overall satisfaction with Robnor Resins products, services and organisation? (*) |
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| Additional Comments: |
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